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Online Returns Policy
If for some reason you are unhappy with your purchase we will be happy to exchange it for you. Please send your item(s) back to our warehouse in accordance with the following Return Policy:
Follow these simple steps:
1. Email us at firstname.lastname@example.org with your full name, order number.
2. You will receive a response within 3 days and within 5 days during busy holiday periods. Fill out our returns and exchange form that came with your order detailing the return location.
All returns are issued in the form of store credit as we can not guarantee that the item you want will be in stock by the time we receive your return. Shipping is not included in your store credit.
Once we have received your return you will receive email confirmation of your store credit. Again, Please note all refunds are given in the form of Cliqq credit.
Items must be sent back within 21 days of the delivery date.
Items must be unworn, unwashed, and have original tags attached.
Items must be free of stains, makeup, deodorant, or wear.
Swimwear and undergarments are non-returnable.
Accessories are non-returnable.
Cliqq reserves the right to apply a 30% restocking fee for Final Sale or stale items.
Returns are processed within 2-5 business days after your item(s) are received by us.
Cliqq does not provide pre-paid return labels; you will be responsible for covering the shipping costs to return.
Damaged, defective, or incorrect items must be reported within 48hrs of delivery. (Note: If such items are not reported in a timely fashion, we will not issue store credit. Please email email@example.com for assistance.)
Additional notes: Depending on the shipping method and carrier selected, your return package may take several days to reach us. Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit. Without proof of receipt and delivery, Cliqq Clothing will NOT issue store credit for your returns. Once your return is fully processed, we will issue you store credit in the form of a Cliqq E-Gift Card for use on a future purchase. Cliqq E-Gift Cards never expire, and are redeemable right away!
Helpful Hint: if returning by mail, we suggest using USPS flat rate shipping for convenience (you can find information on flat rate shipping via USPS.com or by clicking herehttps://pe.usps.com/text/dmm300/Notice123.htm#_c011). You will be responsible for covering shipping costs to return items and shipping charges must be prepaid.
Returned to Sender & Refused Packages
This can happen if 1) an address is invalid or missing information 2) the carrier is unable to deliver your package 3) the order is refused by the customer at the time of delivery. Returned to the sender or refused packages will be restocked and you will be issued store credit in the form of a Cliqq E-Gift Card minus the initial shipping charge. We are unable to replace or reship in these instances as all returned shipments are processed by our Returns Department. Instead, please use the E-Gift Card to place a new order using the correct address. Keep in mind that we do not guarantee your items will be in-stock at the time of your reorder.
Note: We are unable to make changes to orders that are placed in our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery. Cliqq Clothing does not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.
Reserved Rights Regarding Returns
Cliqq Clothing reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
An irregular or excessive returns history indicative of “wardrobing;”
An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or, potential fraudulent or criminal activity.
Similarly, Cliqq Clothing LLC reserves the right to refuse service (online) to any customer or entity, due to similar actions as noted above.
Wardrobing & Excessive Returns
Our Customer Protection Team handles situations in which a customers returnhistory may be indicative of fraudulent activity or wardrobing. In these situations, the Customer Protection Team will reach out to discuss the situation and work with you to either resolve the issue or determine if we need to refuse service going forward. While we never want to reject a customer, we must ensure the safety, welfare, and comfort of all ourcustomer.
Final Sale Items
All items within our final sales section cannot be returned for store credit.
Swimwear, undergarments, and "Party Wear" (such as Halloween costumes) are also considered Final Sale and non-returnable.
Note: Should you choose to return a Final Sale item, Cliqq Clothing reserves the right to apply a 50% restocking fee so long as the item is sent back in accordance with our Return Policy and is in resalable condition.
Should you receive a damaged item, please take a photo of the item which clearly displays the damage and email the photo to our Customer Care team (firstname.lastname@example.org) along with a description of the damaged item and your Order Number. Once we receive your email and assess the damage, we will be in contact with you to determine the needed outcome.
Defective, Incorrect, or Missing Items
Upon receiving your order, please thoroughly check the delivered items. Should you receive an item that is defective, incorrect, or you believe that you are missing an item: please email email@example.com within 2 days of delivery. Include a photo and description of the issue along with your Order Number to ensure a speedy resolution.
Still Need Help? Contact Us at firstname.lastname@example.org